Last Updated: June 11, 2025

At SMART-POINT, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you engage with our services, including our website, VoIP solutions, and related offerings at SMART-POINT. By using our services, you consent to the practices outlined in this policy. For any questions, please reach out to us at [email protected].

1. Information We Collect

We collect information to deliver, enhance, and customize our services. The types of information we collect include:

1.1 Information You Provide Directly

When you interact with SMART-POINT, you may provide personal information, such as:

• Account Creation: Your name, email address, phone number, company name, and billing information when registering for our services.
• Communications: Details shared when contacting our support team, filling out forms, or participating in surveys or promotions.
• Service Usage: Preferences, settings, or feedback provided while using our VoIP or communication tools.

1.2 Automatically Collected Information

When you access SMART-POINT services, we may collect certain data automatically, including:

• Usage Data: Information about how you use our website or services, such as pages visited, features used, call duration, and interaction patterns.
• Device Information: Details about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

1.3 Information from Third Parties

We may receive information from third-party partners, such as:

• Service Providers: Data from analytics, payment processors, or CRM integration partners to improve our services.
• Public Sources: Information available publicly, such as business contact details, to enhance our customer profiles.

2. How We Use Your Information

We use the information we collect to operate and improve SMART-POINT services, including:

• Service Delivery: To provide VoIP calling, video conferencing, and other communication tools, manage your account, and process payments.
• Communication: To send service-related notifications, respond to inquiries, and share updates about SMART-POINT offerings.
• Personalization: To tailor your experience, such as recommending features or customizing content based on your usage.
• Analytics and Improvement: To analyze usage trends, monitor performance, and enhance the functionality and security of our services.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as tax reporting or fraud prevention.

3. Information Sharing

SMART-POINT does not sell, trade, or rent your personal information to third parties without your consent, except as outlined below:

• Service Providers: We share data with trusted partners who assist in delivering our services, such as hosting providers, payment processors, or customer support tools, under strict confidentiality agreements.
• Legal Obligations: We may disclose information if required by law, such as in response to a court order, subpoena, or regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this policy.
• With Consent: We may share information with third parties if you explicitly agree, such as for integrated CRM services.

4. Data Security

We implement robust measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

• Encryption: Data transmitted through SMART-POINT services is encrypted using industry-standard protocols (e.g., TLS).
• Access Controls: Only authorized personnel can access your data, under strict security policies.
• Regular Audits: We conduct periodic security assessments to identify and address vulnerabilities.
• Incident Response: In the unlikely event of a data breach, we will notify affected users and take prompt action in accordance with applicable laws.

While we strive to ensure security, no system is infallible. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request the deletion of your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications or disable non-essential cookies.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by law.

6. International Data Transfers

SMART-POINT operates from Ukraine, and your data may be processed in servers located in other countries. We ensure that any international transfers comply with applicable data protection laws, using safeguards like standard contractual clauses.

7. Children’s Privacy

SMART-POINT services are not intended for individuals under 16. We do not knowingly collect data from children, and if we become aware of such data, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. Significant changes will be communicated via email or service notifications.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Address: SMART-POINT, Ukraine, 03039, Kyiv city, Holosiivska st., building 17, office 13
Registration Number: 45826054

We are committed to addressing your inquiries promptly and transparently.