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Last Updated: January 1, 2025
This Privacy Policy outlines how SMART-POINT ("We," "Us," "Our") collects, uses, shares, and safeguards personal data when You ("You," "Your," "User") access or use Our websites, software, VoIP systems, digital marketing services, and any associated offerings.
By interacting with SMART-POINT services, you agree to the terms set forth in this Privacy Policy. If You do not agree with the terms herein, please do not use Our services.
2.1. This Privacy Policy applies to all SMART-POINT platforms, including but not limited to: smart-point360.com, subdomains, client dashboards, and all mobile or web-based software tools provided by Us.
2.2. This Policy covers personal data collected both online and offline, including when You:
2.2.1. Visit Our website.
2.2.2. Use Our communication or marketing services.
2.2.3. Contact Us via phone, chat, or email.
2.2.4. Interact with Us on third-party platforms (e.g., LinkedIn, Google, Meta).
3.1. We collect the following categories of personal data:
3.1.1. Identity Data: Includes name, email address, phone number, and job title.
3.1.2. Business Data: Includes company name, business address, VAT or tax identification number, and client ID.
3.1.3. Technical Data: Includes IP address, browser type and version, device type, operating system, and platform.
3.1.4. Usage Data: Includes browsing behavior, clicks, form submissions, service usage logs, and page response times.
3.1.5. Marketing and Communications Data: Includes preferences in receiving marketing from Us and third parties.
3.1.6. Payment Data: Includes billing addresses, payment method details, and transaction history.
4.1. Direct Interactions: You may provide Us with personal data by:
4.1.1. Filling out forms on Our website.
4.1.2. Corresponding with Us via email or phone.
4.1.3. Creating an account or requesting services.
4.2. Automated Technologies: As You interact with Our website, We collect Technical and Usage Data using cookies, server logs, and similar technologies.
4.3. Third Parties: We may receive data from:
4.3.1. Analytics providers (e.g., Google Analytics).
4.3.2. Advertising networks and CRM systems.
4.3.3. Public sources or partners under contract.
5.1. We use personal data to:
5.1.1. Provide and manage services You request.
5.1.2. Improve website functionality and user experience.
5.1.3. Process transactions and billing.
5.1.4. Send important notices, including service updates and policy changes.
5.1.5. Deliver relevant marketing communications.
5.1.6. Ensure system security and prevent fraud.
5.1.7. Comply with legal obligations.
6.1. We process personal data under the following legal bases:
6.1.1. Consent: When You have explicitly agreed to the use of Your data for specific purposes.
6.1.2. Contract: When processing is necessary to fulfill a contract with You.
6.1.3. Legal Obligation: Where We are required to comply with laws or regulations.
6.1.4. Legitimate Interests: When it is in Our legitimate interest to improve services or protect Our business, provided Your rights do not override those interests.
7.1. We do not sell Your data.
7.2. We share data only as necessary to fulfill Our service commitments or legal obligations.
7.3. We may share data with:
7.3.1. Service providers under contract (e.g., cloud hosts, payment gateways).
7.3.2. Legal authorities, as required by law.
7.3.3. Business partners, with Your explicit consent.
7.4. All third parties must respect the security and confidentiality of Your data and comply with Our data protection policies.
8.1. We implement technical and organizational safeguards to protect Your data.
8.2. These include:
8.2.1. TLS encryption for data in transit.
8.2.2. Firewalls and intrusion detection systems.
8.2.3. Access controls and user authentication protocols.
8.2.4. Regular vulnerability scans and security audits.
8.2.5. Data minimization and retention practices.
8.3. While We follow best practices, no system is fully secure. You are responsible for safeguarding Your credentials.
9.1. We retain personal data only for as long as necessary to fulfill the purposes it was collected for.
9.2. Retention periods vary based on legal requirements and business needs.
9.3. After expiration, data will be securely deleted or anonymized.
10.1. We may transfer Your data outside the European Economic Area (EEA).
10.2. Where such transfers occur, We ensure appropriate safeguards such as:
10.2.1. Standard Contractual Clauses.
10.2.2. Data Processing Agreements.
10.2.3. Certification to recognized frameworks (e.g., EU-U.S. DPF).
11.1. Under applicable data protection laws, you may have the right to:
11.1.1. Access the personal data We hold about You.
11.1.2. Request correction of inaccurate data.
11.1.3. Request deletion of Your data under certain conditions.
11.1.4. Object to or restrict processing.
11.1.5. Request data portability.
11.1.6. Withdraw consent where processing is based on consent.
11.2. To exercise these rights, contact [email protected].
11.3. We may need to verify Your identity before processing any request.
12.1. Our services are not intended for individuals under the age of 16.
12.2. We do not knowingly collect data from children.
12.3. If You believe a child has submitted data to Us, please contact Us immediately.
13.1. We use cookies and similar technologies to:
13.1.1. Maintain session state.
13.1.2. Analyze traffic and behavior.
13.1.3. Deliver relevant advertisements.
13.2. You may manage your cookie preferences via browser settings.
13.3. Our cookie policy provides more details on the types of cookies used.
14.1. We reserve the right to amend this Privacy Policy at any time.
14.2. Significant updates will be posted on our website or communicated via email.
14.3. Continued use of the services implies acceptance of the revised policy.
15.1. To raise questions, complaints, or requests about this policy, contact:
15.1.1. SMART-POINT
15.1.2. Holosiivska St., 17, Office 13, Kyiv, Ukraine, 03039
15.1.3. Email: [email protected]
15.1.4. Registration Number: 45826054
15.2. You also have the right to lodge a complaint with the relevant data protection authority.
